Hook privacy policy

Last updated: 18.05.2026


1. Introduction

LÆS PÅ DANSK LÆNGERE NEDE.

This Privacy Policy explains how HOOK (“we”, “our”, “us”) collects, uses, stores, and protects your personal data when you visit or make a purchase from our webshop.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Danish consumer and e-commerce legislation.


2. Company Information

Company Name: Hook
CVR Number: 45253112
Address: Storkevej 38, 4040 Jyllinge, Denmark
Email: kontakt@itsprays.dk
Phone:


3. What Personal Data We Collect

When you use our webshop, we may collect the following information:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information
  • Order history
  • IP address and browser/device information
  • Cookies and website usage data


4. How We Use Your Data

We use your personal data to:

  • Process and deliver orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve website functionality and user experience
  • Prevent fraud and unauthorized activity
  • Comply with legal obligations
  • Send marketing emails (only with your consent)


5. Legal Basis for Processing

We process your data under GDPR based on:

  • Performance of a contract (processing orders)
  • Legal obligations (bookkeeping and tax requirements)
  • Legitimate interests (website optimization and fraud prevention)
  • Consent (marketing communications and optional cookies)


6. Payment Providers

Payments are processed securely through third-party payment providers. We do not store full payment card information on our servers.

Payment providers may process your personal data according to their own privacy policies.


7. Shipping Providers

We share necessary shipping information with delivery providers in order to fulfill and deliver your orders.


8. Cookies

Our webshop uses cookies to improve functionality, analyze traffic, and enhance user experience.

Cookies may be used for:

  • Shopping cart functionality
  • Website analytics
  • Remembering preferences
  • Marketing and advertising

You can manage or disable cookies through your browser settings.


9. Data Retention

We retain personal data only as long as necessary for:

  • Order fulfillment
  • Customer service
  • Accounting and legal obligations
  • Dispute resolution

Accounting-related information may be stored for up to 5 years in accordance with Danish law.


10. Your GDPR Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, contact us at: kontakt@itsprays.dk

You also have the right to file a complaint with your local data protection authority.


11. Data Security

We implement reasonable technical and organizational security measures to protect your information from unauthorized access, misuse, or disclosure.


12. Third-Party Services

Our webshop may contain links or integrations with third-party services such as payment gateways, analytics providers, or social media platforms. These services operate under their own privacy policies.


13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page.

PRivatlivspolitik (GDPR)

1. Introduktion

Denne privatlivspolitik forklarer, hvordan HOOK (“vi”, “os”, “vores”) indsamler, behandler og beskytter dine personoplysninger, når du besøger eller handler på vores webshop.

Vi behandler personoplysninger i overensstemmelse med GDPR og gældende dansk lovgivning.


2. Virksomhedsoplysninger

Virksomhedsnavn: HOOK
CVR-nummer: 45253112 (It Sprays)
Adresse: Storkevej 38, 4040 Jyllinge
E-mail: kontakt@itsprays.dk
Telefon:


3. Hvilke oplysninger vi indsamler

Vi kan indsamle følgende oplysninger:

  • Navn
  • Fakturerings- og leveringsadresse
  • E-mailadresse
  • Telefonnummer
  • Betalingsoplysninger
  • Ordrehistorik
  • IP-adresse og browserinformation
  • Cookies og data om brug af hjemmesiden


4. Hvordan vi bruger dine oplysninger

Vi bruger dine oplysninger til at:

  • Behandle og levere ordrer
  • Yde kundeservice
  • Sende ordrebekræftelser og fragtinformation
  • Forbedre webshop og brugeroplevelse
  • Forebygge svindel
  • Overholde lovkrav
  • Sende markedsføring (kun med samtykke)


5. Retsgrundlag for behandling

Vi behandler dine oplysninger på baggrund af:

  • Opfyldelse af købsaftale
  • Retlige forpligtelser
  • Legitime interesser
  • Samtykke


6. Betalingsudbydere

Betalinger behandles sikkert gennem tredjeparts betalingsudbydere. Vi opbevarer ikke fulde kortoplysninger på vores egne servere.


7. Fragtudbydere

Vi deler nødvendige leveringsoplysninger med fragtfirmaer for at kunne levere dine varer.


8. Cookies

Webshoppen bruger cookies til funktionalitet, statistik og forbedret brugeroplevelse.

Du kan til enhver tid administrere eller deaktivere cookies via dine browserindstillinger.


9. Opbevaring af data

Vi opbevarer kun personoplysninger så længe det er nødvendigt i forhold til:

  • Ordrebehandling
  • Kundeservice
  • Regnskab og lovkrav
  • Håndtering af tvister

Regnskabsoplysninger kan opbevares i op til 5 år i henhold til dansk lovgivning.


10. Dine rettigheder under GDPR

Du har ret til:

  • Indsigt i dine oplysninger
  • Rettelse af oplysninger
  • Sletning af data
  • Begrænsning af behandling
  • Indsigelse mod behandling
  • Dataportabilitet
  • At trække samtykke tilbage

Kontakt os på: kontakt@itsprays.dk


11. Datasikkerhed

Vi anvender passende tekniske og organisatoriske sikkerhedsforanstaltninger for at beskytte dine oplysninger.


12. Ændringer

Vi kan løbende opdatere denne privatlivspolitik. Ændringer offentliggøres på denne side.

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